FAQ's
1. Do you offer customised designs?
Yes. At Alexandria Couture, we specialise in creating bespoke pieces tailored to your vision. Whether it’s a personalised Christening Box, custom Wedding Crowns (Stefana), or unique favours, we will work closely with you to bring your ideas to life.
2. How far in advance should I place my order?
We recommend placing your order at least 6–8 weeks before your event to allow time for design, production, and delivery — especially for bespoke items. Rush orders may be possible depending on availability.
3. Can you match my event theme or colour scheme?
Absolutely. We can customise colours, ribbons, embellishments, and designs to perfectly complement your wedding, christening, or special celebration.
4. Do you ship internationally?
Yes, we ship worldwide. Shipping costs and times vary depending on your location, and we take extra care to ensure your items arrive beautifully packaged and in perfect condition.
5. What is your turnaround time for bespoke items?
Our standard turnaround for custom orders is 4–8 weeks, depending on complexity and quantity. We’ll confirm an estimated delivery date when you place your order.
6. Do you offer rush orders for last-minute events?
In most cases, yes. Rush orders are subject to availability and may incur an additional fee to prioritise your order.
7. Do you offer bulk discounts for large weddings or christenings?
Yes. We offer tiered discounts for larger orders — perfect for weddings, christenings, and corporate gifting.
8. Do you offer in-person consultations?
Not for the time-being. We love meeting clients in person to discuss designs and showcase samples however we currently offer virtual consultations only at this time.
9. Can you personalise items with names, dates, or messages?
Yes. Most of our products can be personalised to make them truly unique to your celebration.
10. Do you require payment to confirm my order?
To beautifully create your special creations, we require full payment upfront. This helps us ensure everything is perfectly prepared just for you, with no delays. We truly appreciate your understanding and can't wait to bring your vision to life!